What professional accomplishment are you most proud of, and how did you achieve it? Many employers ask this question to identify the type of work you find fulfilling and to determine the steps you take to meet specific goals. Your response should include a career highlight that's relevant to the role you're interviewing for. Example: ' In my role at ANZ we were looking at consistent problems with the calculation of of the amount of funds customers could redraw from their home loan account , I had been reviewing the the billing and debit process and I conducted a root cause analysis when I discovered a possible issue. Initially, all of us thought that the issue was at customer level not being recorded correctly, but the tech and the testing team had confirmed that that was not the case. So, I decided to look into the detail. By investigating 7 years of data, I was able to identify the problem. I looked into the transaction records, where I discovered how a a sub process had compromised the main process. I notified the team, and we developed a solution , which inevitably saved the company millions of dollars. This experience ignited my passion for preventing process errors.'