Many people hold the view that communication skills are under-represented in the IT sector,
but this isn’t a view I share. a large part of the ow what I do  involves communication,
and in particular, explaining technical issues to a non-technical audience.

When I communicate at work I endeavour always to tailor what I say to the technical
proficiency of my audience. I’m careful in choosing my words to avoid jargon and abbreviations,
and I employ techniques to ensure that my audience is ‘still with me’, as I find that if I don’t do
this people will pretend to understand but actually won’t!

I regularly receive highly positive feedback about my oral communication skills in this position.
A comment that I hear a lot is “you don’t talk like an IT person”, and many people had told me
that they never really understood something until they heard my explanation.

Something that I always pay close attention to when I’m communicating at work is the medium,
which I believe is too often regarded as a triviality. 
My view is that picking the right medium for conveying information is a factor of both what information is being conveyed (this is perhaps obvious), and who you’re conveying it to (which is less obvious).

 Some people simply respond and communicate better via a text-based method such as email or chat, while others are not as
effective in these mediums and require a phone call or face-to-face meeting.
As an IT professional I consider it my responsibility to demonstrate to others that those who
work in IT can be just as persuasive, assured and influential in their communications as anyone
else, and I act on this responsibility on a daily basis.